If you’ve arrived on this page, you are probably hoping to speak with HomeGround Management Ltd about an issue with a tenancy, ground rent or leasehold property. You will find however that despite dealing with peoples’ homes, this dubious company hides behind an anonymous email address and PO Box. Read on to find out why I have written this post. Meanwhile…
The contact number for Homeground is: 0207 723 8881 (via another company, Longharbour.co.uk which is owned by the same directors)
You can also contact them via their email: enquiries @homegroundonline.com or write to them at Homeground Management Ltd, PO Box 6433 London W1A 2UZ
I decided to write this post as I feel it is in the public interest to expose HomeGround as the bullying, nasty organisation in my opinion it is.
In a nutshell I own a flat and the ground rent is collected by Homeground Management Ltd, which has recently apologised for an error and is paying compensation.
In December I paid the ground rent as usual. However, Homeground wrongly attributed the payment to someone else’s account. Of course mistakes happen. But rather than double check when sent proof of payment, Homeground continued to ignore bank statements and claim I hadn’t paid, loading the ‘missing payment’ with extortionate fees and issuing court proceedings.
As well as speaking with my MP to bring in legislation to make such companies provide proper contact details, I am currently putting together an article for one of the national publications I write for – obviously were I not a journalist then it appears Homeground would have quite happily just taken me to court.
If you have had a similar experience and would like to contribute to this article – and force Homeground to invest some of their profits in a helpline, please contact me using the form to the right of this page >>>
- Arthur J Gallagher Insurance Brokers Limited, whose contact details appear on the Homeground website have asked me to point out: ‘beyond the arrangement of insurance Gallagher has no involvement with the provision of any other services.”
HomeGround Management Ltd spokesperson Deepti Sharma said my experience was ‘not reflective of the standard of service that we aim to and do provide… services are subject to scrutiny by an independent Government approved consumer redress scheme, The Property Ombudsman, to whom any customer can escalate their complaint if they are not satisfied by the way we have addressed their issue. Whilst very few customers feel the need to contact the Ombudsman, we are focused on continually improving our standards of service, and we take note of all feedback from our customers in this regard.”