When Mark and Tricia Tovey (pictured left) came to me via Sell My Story website Featureworld , they were in despair. Shortly after deciding to marry, Mark was diagnosed with terminal cancer and given 18 months to live. For the devastated couple it meant moving their forthcoming wedding nuptials from February 2012 to June.
But if that wasn’t bad enough, when on doctor’s advice the couple went to cancel their planned luxury honeymoon to Mexico – they do not know if Mark will be fit enough to travel then or even be alive – they were stunned to be shocked by cancellation fees of £2K. They expected to lose their deposit of £500 but were upset about the cancellation fee of £1285.15. Incredibly, when they queried the charge they were told they would have to pay another £199 fee for not paying it fast enough.
It was then Tricia contacted me via Featureworld. She felt the firm was being incredibly cruel. I managed to place their story in the Sunday Mirror and the next day with the couple’s consent I also placed their story with the Daily Mail.
At the same time I contacted the travel company to see what they had to say and they agreed as a ‘gesture of goodwill’ to refund the cancellation fee of £1285.15. As Tricia says, when I told her the company was to give back this money, she and Mark were over the moon. And I am pleased to report that the travel company have stuck by their word and that cancellation charge has already been refunded to the Tovey’s.
MORE GOOD NEWS …
But there was even more good news to come.
After the feature appeared on Mailonline I received an offer from the five star Chewton Glen hotel. The owners of this luxury country house hotel and spa, which is set in 130 acres of Hampshire countryside on the edge of the New Forest National Park and just a few minutes walk from the sea, were so moved by Tricia and Mark’s story that they have offered them a free honeymoon.
The Toveys are now organising a date in the next few weeks to visit the hotel – listed as one of the ‘world’s best hotels’ by Conde Nast Traveller readers 2011. To see the delights Mark and Tricia will enjoy click here: Welcome to Chewton Glen.
Tricia told me: “Mark and I are so glad we contacted you. We just want to thank you so much for everything you have done.”
Read more about Mark and Tricia’s story: The Toveys.
Have you experienced an injustice? Contact me here: Sell your story